1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on Sundays or public holidays.
2. Shipping Locations
We currently ship across India. For international shipping, please contact us before placing your order.
3. Delivery Time
Estimated delivery time depends on your location:
- Within Tamil Nadu: 2–4 business days
- Other States in India: 3–7 business days
Note: Delivery times may vary due to courier delays or unforeseen circumstances.
4. Shipping Charges
- Shipping charges will be calculated at checkout based on your location and order weight
- Free shipping may be available on selected products or offers
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp to track your shipment.
6. Delays & Issues
While we strive to deliver on time, delays may occur due to:
- Natural conditions
- Courier partner delays
- Incorrect shipping details provided
7. Damaged or Lost Items
If you receive a damaged product or your order is lost in transit:
- Contact us within 48 hours of delivery
- Share photos/videos as proof
We will assist you with replacement or support.
8. Incorrect Address
Please ensure your shipping details are correct. We are not responsible for delays or losses caused by incorrect address details.
9. Contact Us
For any shipping-related queries, feel free to contact us:
📞 Phone: +91 94442 83008
📧 Email: global.sapthagiri@gmail.com
📍 Address:
Sapthagiri Music & Crafts Global
1st Floor, 23/1B, T.P.K. Road,
Ramalinga Nagar, Vasantha Nagar,
Madurai – 625 003